Tech Support - Samsung Electronics America (California)

Position Summary

Position Summary

Samsung Ads is an intuitive audience platform that delivers meaningful experiences reaching the right audience across screens, formats and devices. With more than 50M Smart TVs and 200M connected devices, and the largest first party data set powered by ACR, we help marketers reach targets and enhance experiences that span digital landscapes. The business has grown 10x since 2015. For the opportunity of Big Data Engineering Support, you will be a member of a globally distributed technical support team. You will collaborate with development teams, client account representatives, account managers and Ad Operations to resolve technical support items in a timely manner and build relationships to help grow the business as it scales.

Role and Responsibilities

Role and Responsibilities

+ Analyze and solve problems at their root, stepping back to understand the broader context

+ Establish, meet and monitor SLAs for support issues in conjunction with the rest of the teams

+ Interface with customers, understanding their requirements and delivering complete data solutions

+ Triage many possible courses of action in a high-ambiguity environment, making use of both quantitative analysis and business judgment

+ Address and effectively manage sensitive issues and manage escalations from business teams

+ Build and maintain effective internal relationships, specifically with Engineering, Site Reliability Engineering, Client Support Managers and Ad Operations to help identify, report, and resolve issues quickly

+ Get into the details of the various issues that could occur and troubleshoot the data processing big data jobs, tracing requests by analysing logs, figuring out if the issue is a software issue or data issue.

+ Learn and understand a broad range of Amazon’s data resources and know when, how, and which to use and which not to use

Skills and Qualifications

Skills and Qualifications

+ Bachelors degree in CS/IT or related field

+ 3+ years’ experience in SQL development

+ 3+ years’ experience in data modelling, ETL and Data Warehousing

+ 3+ years’ experience in designing and developing solutions on AWS platforms

+ Experience with Service Desk , ZenDesk or other support platforms

+ Experience with Big Data technologies such as Hive/Spark

+ Experience with Linux scripting

+ Ability to work in a fast paced environment where ambiguity is the norm

+ Effective Problem solving skills with focus on unblocking the customer and planning for longer term remediation measures

+ Organized and process-oriented with ability to drive resolutions working with multiple groups

+ Strong interpersonal skills with a customer success orientation (i.e., patience and calm under the pressure of solving a real time customer issues)

+ Strong written and verbal communication skills. Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical

+ Experience with Redshift and Snowflake a big plus

+ Ad-Tech domain experience is a plus

\#LI-GS1

* Please visit Samsung membership (https://account.samsung.com/membership/pp) to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here (http://careers.eu.samsung.com/PrivacyNoticeforEU.html) .

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

**Job Alerts** : If you would like to be notified of new opportunities when they are posted, please click here (https://sec.wd3.myworkdayjobs.com/Samsung\_Careers/jobAlerts) . You will be asked to create an account first if you do not already have one.

**Samsung Electronics** is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives.

**Since being established in 1969** , Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at ( https://news.samsung.com/global/ ).



* This article was originally published here

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