Customer Service Field Associate (4am -8am) - Advatix, Inc. (California)
Customer Service Field Associate/Field Operations Associate
The Field Operations Associate or Stockers/Merchandisers are the representatives. They are responsible for the effective functioning of their operation within the guidelines established by the client?s organization. They are further responsible to provide the highest professional standards possible. They are given the authority necessary to accomplish these objectives. You will play an essential role in inventory management, ordering, quality control, client experience, and presentation of organic snacks and beverages and assist with catering if applicable at the location(s) assigned. In this position, you are responsible for managing the execution of setting up the MK/Breakroom services as outlines within the hours of operation requested by the client. Guest, client satisfaction, and safety are of the highest priority for the operation. All local and federal employment laws are to be adhered to.
Key Result Areas
+ Maintain clean and organized client kitchens
+ Quality Assurance/control inspection of products including but not limited to: dry goods, beverages, perishable produce, coffee, dairy and more
+ Follow all set standard operating procedures as directed
+ Follow all Human Resource directives as outlined in the employee manual
+ Adhere to all local mandated and company food safety procedures and complete all safety training and assessments as outlined
Skills / Qualifications:
+ Positive, Team oriented attitude
+ Detail-oriented, reliable, organized, forward thinking, proactive, and approachable
+ Open to learning new systems and standards as introduced by the clients
+ Able to follow directions as outlined by your supervisor in an attentive and welcoming manor
+ Comfortable learning new tasks or using new tools and providing feedback
+ Able to establish effective communication channels with customers internally and externally
+ Provide constructive feedback on the overall success or improvements of the operation
+ Follows and adheres to all set policies/ standards/ procedures
+ Manages/ Utilizes the software app in its entirety, no shortcuts
+ Inputs initial forecasted ordering needs
+ Complete ToDo Checklists chronologically by sets of tasks and on time
+ Takes Before & After Photos chronologically
+ Checks in & out of sites/ Job roles if applicable
+ Solutions Desk use & reporting
+ Problem reporting & resolution
+ Customer Service Internal & External & Communication
+ The face of the company & create strong representation of the organization
+ Knows and is familiar with products, allergens & ingredients
+ Positive & Respectful Attitude
+ Gathers customer feedback
+ Builds customer/ client rapport
+ Participates in Team meeting
+ 10/5 Rule *10 feet away, greet with smile, 5 feet away greet with smile and hello
+ Ensures availability for Field Operations Associate/Field Operations Lead 1:1s, and all hands meeting
+ Effective & timely communication utilizing Slack, shift note updates
+ Product
+ Quality Check ?QC? Dates, Freshness, Quality
+ Stocks & Restocking of Product
+ FIFO food rotation process
+ Communicates par level change needs to the manager
+ Communicates product add-ons to the manager
+ Communicate to Manager regarding any out-of-stock items
+ Sanitation & Safety
+ Organizes & Maintains Backstock areas
+ Cleaning of all service areas and equipment using only Garten approved chemicals and cleaning products
+ Documents and reports safety concerns & opportunities to Manager
+ Utilize all required "PPE" (personal protective equipment)
+ Troubleshooting equipment repairs/ malfunctions
+ Reports & Follow up on equipment repair
+ QC of all Equipment in MK
+ Follow up on service ticket requests
+ Lead Role -Based on Site/ Market
+ Keeps team on track
+ Orchestrates team movement to other sites
+ Ensures deadlines are met
+ Communicates out of stock & substitutions to the manager
+ Reviews initial order from the HAs, give feedback/make adjustments where needed and push orders through
Working Conditions:
+ Must be flexible with schedule able to work early, late, overnight and weekends based on business needs and client asks/ expectations
+ Must be able to travel to different client and office sites as necessary
+ Ability to frequently lift up to 30+ lbs.
+ Must be able to walk up and down the stairs at client sites and potential for prolonged standing, walking, squatting and/or bending
XPDEL, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.
* This article was originally published here