Patient Outreach & Education Coordinator- Central Valley / Stockton - Satellite Healthcare (California)
The Patient Educator collaborates with internal and external customers, to ensure a positive patient experience. (FT-40 hours)
About Satellite Healthcare
Satellite Healthcare is more than simply a dialysis company. Since our founding in 1974, we have become the industry’s leader in personalized quality care: 70% of our centers earn 4- and 5-star ratings from Medicaid and Medicare.gov, far ahead of all other providers. Our success in caring for patients can be attributed to our mission, our not-for-profit structure, and our people. Together, they create a powerfully patient-centered organization.
Our mission is clear: to make life better for people living with kidney disease. Because we are a non-profit, we can pursue that mission with all our resources, united by our passion for patient care. As part of our commitment to continuous improvement, Satellite Research explores new ways to elevate the effectiveness and delivery of dialysis therapy. Satellite Wellbound is leading the industry in home dialysis because better outcomes and quality of life are our highest priority. We are also substantial contributors to community and philanthropic kidney initiatives.
Across our organization, we share a single mission – to make life better for those living with kidney disease. Watch our video to learn more about our mission. (https://assets.phenompeople.com/CareerConnectResources/SAHEGLOBAL/videos/SatelliteHealth\_AnthemFilm\_Cutv6DBM-1583368534380.mp4)
About the Role
The Patient educator collaborates with internal and external customers, to ensure a positive customer experience for every patient from first point of referral, through education, modality options, and access placement and follow up, as applicable, to eventual admission into Satellite Healthcare (SHC) or through smooth transition between modalities. The patient educator is actively promotes home modalities to physicians, patients, and other groups both internal and external to directly and through SHC Options education program. The educator supports SHC’s mission and customer service philosophy by supporting all aspects of growth within defined market of a business.
Essential Functions:
_The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite’s I-CARE Standards. Employees must abide by all Satellite’s standards of patient care, patient’s rights and ethical treatment, and adhere to safety and quality programs_ .
+ Establishes programs and implements CKD and modality education for a designated area to ensure every patient/ caregiver and support system (if applicable) receives comprehensive education on all modality options as well as education on hemodialysis access types.
+ Education includes information regarding options for renal replacement therapy when a patient reaches end stage renal disease, allowing the patient to make an informed decision regarding the option that meets his/her medical needs and lifestyle.
+ Serves as the primary Patient Advocate by promoting a patient- and family-centered care environment for optimal decision-making along the healthcare continuum; acts as a primary point of contact with patient and family
+ Maintains high level, routine communication with physicians, partners, the interdisciplinary team members, Clinic and Center Managers. Will routinely provide reports from Patient 360.
+ Establishes processes with physician practices and local clinics for patient referrals and evaluates the effectiveness of processes on an ongoing basis.
+ Assists in the identification, evaluation and selection of Home Dialysis patients and Care Partners.
+ Provides patient with information and support for developing their My Kidney Care PATH, tracks patient care progress, and initiates conversations with patient about potential changes to their My Kidney Care PATH
+ Collaborates with other members of the inter-disciplinary team, and ensures frequent and timely communication on status of patients to the inter-disciplinary team to promote optimal patient care
+ Conducts Home Therapy awareness programs for existing patients and SHC staff, as needed or as directed.
+ Strives to meet growth goals by maintaining strong physician and partner relationships and identifying opportunities for increasing referrals in-patient and home therapies.
+ Collaborates with field operations management, market development and functional leadership on the development and implementation of the home therapy strategic plan. Responsibilities include but are not limited to demonstrating market awareness, identifying expansion of service opportunities, providing insight to customer relationships; both physicians and patients.
+ Maintains knowledge of Home Therapies products, services and strategies in order to promote SHC Home Therapies to the community through outreach programs.
+ Participates in all pertinent company training and development opportunities to grow and develop business knowledge, skills and leadership competencies.
+ Provides educational programs to physicians as needed.
+ Responsible for driving the Satellite Healthcare culture through values and customer service standards to the community and healthcare providers, including physicians within the guidelines established by company policies and government regulations.
+ Accountable for outstanding customer service to all external and internal customers
+ Other duties as assigned. **About You** Making life better for those with kidney disease is a mission you can embrace fully and passionately. You want to learn about your patients beyond just their time in treatment. You know the value of compassion, commitment and especially collaboration. You believe in continuous improvement as a way of looking at everything. You pursue goals with determination and build long and productive professional relationships. **What You Will Gain** **Relationships:** You will work directly with a multi-disciplinary team who are just as passionate as you about making a difference in others’ lives. You will also work alongside leaders who believe leading means serving; they support you in providing care that is unsurpassed in our industry. **Impact:** The care you provide will enable our patients to live a better life that meets their needs holistically. **Growth:** A Satellite career offers a lot of challenges, but also the support and leadership to learn and grow from each one. Here, the paths you find for fulfilling your aspirations don’t need to be linear if that’s your choice. With everything Satellite is doing to be a force for progress in the industry, you have many options before you.
Minimum** **Qualifications
Minimum Education & Experience:
+ Register nurse, Registered Dietitian or Social worker (LCSW is required for Social Worker) with minimum of 1 year of home dialysis experience required
+ A combination of in-center, acute, peritoneal and home hemodialysis highly preferred
+ Multilingual candidates preferred
+ Current BLS certification (or within 3 months of hire)
Satellite Healthcare, Inc. (https://www.satellitehealth.com/about-us/#~e4s4J52) is an equal opportunity employer. Satellite Healthcare, Inc (https://www.satellitehealth.com/about-us/#~e4s4J52) . does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
Satellite Healthcare, Inc (https://www.satellitehealth.com/about-us/#~e4s4J52) . offers a drug free work environment.
* This article was originally published here