Senior Assistant Field Technician - DXC Technology (California)
**Job Description:**
**Summary**
Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/or software for engineering support.
**Essential Job Functions**
+ Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
+ Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
+ Assists in instructing customers in the operation and maintenance of systems/equipment.
+ Acts as a liaison with customers on administrative and technical matters for assigned projects.
+ Performs analyses and prepares reports on system problem trends and issues.
+ Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
+ Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
+ Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
+ Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
+ Assists in the design of basic technical programs for projects or enhancements to existing programs.
**Basic Qualifications**
+ High school diploma or G.E.D.
+ Two or more years of field support experience
+ Experience working with the company's hardware, software and equipment products
+ Experience working with customer technology and support requirements
+ Experience working with process and/or system design concepts
+ Experience working with appropriate programming languages, operating systems and software
+ Experience working with engineering principles and practices
**Other Qualifications**
+ Interpersonal skills to work with customers and other unit personnel
+ Analytical and problem solving skills
+ Communication skills
+ Time management and organizational skills
+ Ability to resolve non-complex hardware and equipment problems
+ Willingness to travel
**Work Environment**
+ Office environment
+ May require weekend work
+ May require shift work
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities