Program Manager- RIST and DHS - The People Concern (California)
Program Manager- RIST and DHS - The People Concern (California)
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SUMMARY
The RIST Program Manager will provide strong leadership to ensure the agency operates a safe and secure system of housing that is outcome and performance driven and that staff are focused on maintaining long-term housing stability for members. The PM position is responsible for maintaining the highest quality services and efficiency of operations, coordinating services with partner agencies as needed, and fostering collaboration within the RIST team between other departments and programs.
ESSENTIAL DUTIES & RESPONSIBILITIES Ensure seamless continuity of care and housing services between agency resources and partners agencies Ensure that services to Members are reflective of agency’s community model, which emphasizes customer choice, harm reduction, and psycho-social rehabilitation Provide clinical guidance to staff as needed, including in emergencies and crisis situations Be available to respond to emergency calls and situations on a 24-hour basis Assist in the screening, assessment, and enrollment of Members, including orientation to program policies, assignment to case management staff, and determining Member interest in using agency’s Wellness Center as their primary mental health provider Ensure all Member paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic data bases and chart reviews Ensure housing performance standards of partners and funders are achieved, including a minimum of 90% housing retention rate Provide individual and team supervision, support, and performance evaluations for assigned staff Ensure that direct reports provide an ongoing schedule of groups, activities, and outings designed to stabilize and improve quality of life for Members In coordination with the Program Director of Housing, provide budgetary oversight of program administration and ensure program revenue and expenses are within the opted annual budget Ensure adherence to funding source contracts and performance standards; prepare written reports on program activities as assigned and as required by funding sources Ensure RIST program and staff follow all Policies and Procedures as outlined in the ICMS Manual Provide input, evaluation, and updates regarding programs as requested As needed, assist in involving members in daily activities, budgeting, facilitating socialization, health maintenance, sense of community, and progress in recovery As needed, assist in the screening assessment and enrollment of members, including orientation to program policies resources and goals
QUALIFICATIONS Masters’ degree in related field (Social Work, Psychology, or other Human Services) Registered with the BBS, and has completed hours towards licensure and/or recently received license is a plus Minimum of four years’ full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions Able to provide direct supervision and management of assigned staff Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills. Able to work in a high tolerance Harm Reduction model with Members who have multiple barriers Able to learn quickly and work effectively with a wide range of constituencies and with minimal supervision Strong interpersonal and team building skills Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment Current, valid California Driver’s with an acceptable driving record Able to obtain and maintain CPR/1st Aid certification Able to be on-call 24/7
The RIST Program Manager will provide strong leadership to ensure the agency operates a safe and secure system of housing that is outcome and performance driven and that staff are focused on maintaining long-term housing stability for members. The PM position is responsible for maintaining the highest quality services and efficiency of operations, coordinating services with partner agencies as needed, and fostering collaboration within the RIST team between other departments and programs.
ESSENTIAL DUTIES & RESPONSIBILITIES Ensure seamless continuity of care and housing services between agency resources and partners agencies Ensure that services to Members are reflective of agency’s community model, which emphasizes customer choice, harm reduction, and psycho-social rehabilitation Provide clinical guidance to staff as needed, including in emergencies and crisis situations Be available to respond to emergency calls and situations on a 24-hour basis Assist in the screening, assessment, and enrollment of Members, including orientation to program policies, assignment to case management staff, and determining Member interest in using agency’s Wellness Center as their primary mental health provider Ensure all Member paperwork and data collection is complete, timely, accurate, and current in agency records and electronic databases through on-going audits of electronic data bases and chart reviews Ensure housing performance standards of partners and funders are achieved, including a minimum of 90% housing retention rate Provide individual and team supervision, support, and performance evaluations for assigned staff Ensure that direct reports provide an ongoing schedule of groups, activities, and outings designed to stabilize and improve quality of life for Members In coordination with the Program Director of Housing, provide budgetary oversight of program administration and ensure program revenue and expenses are within the opted annual budget Ensure adherence to funding source contracts and performance standards; prepare written reports on program activities as assigned and as required by funding sources Ensure RIST program and staff follow all Policies and Procedures as outlined in the ICMS Manual Provide input, evaluation, and updates regarding programs as requested As needed, assist in involving members in daily activities, budgeting, facilitating socialization, health maintenance, sense of community, and progress in recovery As needed, assist in the screening assessment and enrollment of members, including orientation to program policies resources and goals
QUALIFICATIONS Masters’ degree in related field (Social Work, Psychology, or other Human Services) Registered with the BBS, and has completed hours towards licensure and/or recently received license is a plus Minimum of four years’ full-time experience working with the homeless, preferably those living with mental illness and/or substance addictions Able to provide direct supervision and management of assigned staff Detail oriented with excellent time management, organizational, written, verbal, interpersonal, and computer skills. Able to work in a high tolerance Harm Reduction model with Members who have multiple barriers Able to learn quickly and work effectively with a wide range of constituencies and with minimal supervision Strong interpersonal and team building skills Self-starter with the ability to stay ahead of the curve and thrive in fast-paced work environment Current, valid California Driver’s with an acceptable driving record Able to obtain and maintain CPR/1st Aid certification Able to be on-call 24/7
Department: N3ST
This is a management position
This is a full time position
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