Concierge at Tenaya Lodge at Yosemite - Delaware North - Fish Camp, CA
If the smell of evergreen trees and being in the great outdoors appeals to you, then let your adventure begin here! Tenaya Lodge at Yosemite is nestled in the Sierra Mountains just two miles from Yosemite National Park’s south entrance, 20 minutes from the charming mountain community of Oakhurst and an hour outside of the large valley community of Fresno, CA.
As a Four Diamond rated, LEED-certified luxurious, all-season resort, we serve a world-wide traveler base. Onsite offerings range from mountain biking and ice skating to spa treatments and upscale dining. We offer a “roughing it minus the rough part” stay and focus on delighting guests by creating the world’s best experiences! Come explore your opportunities with the Tenaya Lodge team where YOU make the difference!
The Opportunity
Our Concierge serves as a liaison for guests to coordinate all events, activities, dining and special requests, and to communicate this information to all appropriate departments and/or vendors. The Concierge also ensures that all possible guest requests have been met, all activities booked, and all amenities delivered on time in a professional and courteous manner. This is a part time position.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.Follow all Delaware North Parks and Resorts Environmental GreenPath, GuestPath, OSS, SERV, Code of Conduct, Core Values, Policies and Procedures.
Greet guests in a friendly and courteous manner.
Ensure customer needs are met: provide directions , suggestions for restaurants, events, activities etc.
Provide information on the geographical area. Suggest site-seeing locations and arrange tours.
Coordinate special events or special projects as assigned.
Have a clear understanding of all operations and procedures that take place at the concierge desk including but not limited to: a) Booking (reserving) events and activities at Tenaya Lodge as well as with outside vendors; b) Creating guest itineraries and sending guest confirmations; c) Posting activity charges and issuing tickets for all events and activities for Tenaya as well as for outside vendors; d) Shift closing procedures.
Have a thorough knowledge of all annual and seasonal rooming package options offered at Tenaya Lodge, as well as knowledge of all package components and amenities that are included with each package.
Use creativity and quick thinking to accommodate unusual and rare guest requests.
Assist guests with problems with hotel services.
Arrange childcare and/or dog care services for guests.
Must be able to do research on the Internet.
Must be able to type.
Cross train at the front desk to understand the daily responsibilities.
POSITION QUALIFICATIONS
Competency Statement(s)
Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
Communication, Oral - Ability to communicate effectively with others using the spoken word.
Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Communication, Written - Ability to communicate in writing clearly and concisely.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Working Under Pressure - Ability to complete assigned tasks under stressful situations.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
SKILLS & ABILITIES
Education:
High School Graduate or General Education Degree (GED): Required
Experience:
Prior customer service experience. 1-2 years of hospitality experience preferred.
Computer Skills:
Must be proficient in Microsoft Word, Excel, and Outlook. Must be able to use the internet and do web searches.
Other Requirements:
Type proficiently, problem solve, show initiative, and work in other areas of the hotel as needed.
PHYSICAL DEMANDS
N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands
Lift/Carry
Manually Manipulate
C
Reach Outward
C
Reach Above Shoulder
O
Squat or Kneel
O
10 lbs or less
O
11-20 lbs
O
21-50 lbs
O
51-100 lbs
N
Over 100 lbs
N
12 lbs or less
C
13-25 lbs
O
26-40 lbs
N
41-100 lbs
N
Other Physical Requirements
Vision (Near, Distance, Color, Peripheral, Depth)
Sense of Sound - Be able to hear guests and answer phones
Sense of Touch
WORK ENVIRONMENT
Fast paced office work environment in a 4 Diamond Resort. Weather conditions may include, but not limited to snow, rain, sleet, hail, wind, sun, shade, cool and warm. Due to the location of the property in the mountains, some sections may include traversing hills and/or slopes. Must be able to work at an altitude of 5,000+Elevation.
Take your career beyond the ordinary—to the extraordinary.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.
Delaware North is one of the largest privately held hospitality companies in the world. Founded in 1915 and owned by the Jacobs family for more than 100 years, Delaware North has global operations at high-profile places such as sports and entertainment venues, national and state parks, destination resorts and restaurants, airports, and regional casinos. Our 55,000 employee associates are dedicated to creating special experiences one guest at a time in serving more than a half-billion guests annually. Delaware North operates in the sports, travel hospitality, restaurant and catering, parks, resorts, gaming, and specialty retail industries and has annual revenue of about $3 billion. Learn more about Delaware North, a global leader in hospitality and food service, at www.DelawareNorth.com.
All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.