Sales Director - Somerford Place of Redlands - Redlands, CA
Sales Director - Somerford Place of Redlands - Redlands, CA
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Somerford Place of Redlands is a beautiful community in Redlands, CA, with more than 50 units offering Alzheimer's care.Key Responsibilities
Somerford Place of Redlands is a beautiful community in Redlands, CA, with more than 50 units offering Alzheimer's care.
May be required to participate in the Manager On Duty Program*. Performs all other duties as assigned.
Special Demands:Maintains a flexible schedule to accommodate the needs and schedules of prospects. This may require evening and weekend availability. May be required to work a Tuesday – Saturday or a Sunday – Thursday schedule, depending upon coverage needs. Excellent written and verbal communication skills. Proven computer skills including Microsoft Office Suite and contact management software applications. Excellent time, organization & priority management skills. Meets or exceeds budgetary controls. Displays enthusiastic leadership and a strong desire to succeed. Maintains a positive and professional demeanor toward residents, visitors, families and co-workers at all times. Must have reliable transportation and driving record must meet the requirements of the Driver Qualifications policy. Ability to work under stress and to function effectively with interruptions. Adheres to all Five Star policies and procedures.
Sales
As part of the MOD Program, mystery shops will periodically be conducted which may involve an assessment of the MOD’s performance and/or audio recordings of telephone conversations that take place during the mystery shop process. It is expected that the Sales Director will participate in this program and will consent to any such audio recordings that are deemed necessary for the success of the program.
Experience/ Training/Education/CertificationBachelor’s degree or courses that establish knowledge of business, sales, motivation, communication and related marketing skills. Minimum of two (2) years of previous sales experience required, preferably in the Senior Living industry with significant level of responsibility and accountability for goal achievement. Experience working with seniors preferred. Valid Driver’s License required. Ability to speak and write effectively to present information, solutions and benefits. Ability to sell effectively and to close transactions. Ability to articulate our products, services, solutions and value to prospects and professional referral partners.
Additional Qualifications:Freedom from illegal use of drugs. Freedom from the use and effects of use of drugs and alcohol in the workplace. Ability to communicate verbally with an excellent comprehension of the English language. Persons who have been found guilty by a court of law of abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in the position.
Physical Demands/Work Environment:
Somerford Place of Redlands is a beautiful community in Redlands, CA, with more than 50 units offering Alzheimer's care.Key Responsibilities
Somerford Place of Redlands is a beautiful community in Redlands, CA, with more than 50 units offering Alzheimer's care.
Responsibilities
Works closely with the Executive Director and Regional Director of Sales & Marketing in the development and execution of the sales & marketing plan. Meets or exceeds the sales activity standards as determined by the Regional Director of Sales & Marketing. These sales activity standards include quotas for daily telephone lead base follow up calls, appointments, on-site and off-site sales activities, and other sales related performance metrics. Demonstrates excellent sales skills through: Establishing and maintaining client relationships; Discovery of client's needs and desires with the community's products and services; Closing and post-sales activities. Uses good listening techniques and demonstrates exceptional customer service. Completes and maintains the Five Star CRM (lead database) for all potential residents and referral contacts within 24 hours of time of activity. This includes documentation of all completed and scheduled sales activities, including move-ins and move-outs. Hosts events for the lead base and professionals to increase traffic in the community. Demonstrates proficiency in pulling, analyzing and completing sales reports. Interprets and implements Management policies. Provides regular in-services and orientation training to all front line and management staff. Maintains an active, working knowledge of current competition and any new entrants or changes in the market. Attends all required training, in-services, and staff meetings. Establish and maintain relationships with professionals to create community awareness and drive occupancy. Responsible for maintaining and updating the community’s digital presence. This includes search engine optimization methods as well as updating time sensitive material on the Five Star website. Other Duties:May be required to participate in the Manager On Duty Program*. Performs all other duties as assigned.
Special Demands:Maintains a flexible schedule to accommodate the needs and schedules of prospects. This may require evening and weekend availability. May be required to work a Tuesday – Saturday or a Sunday – Thursday schedule, depending upon coverage needs. Excellent written and verbal communication skills. Proven computer skills including Microsoft Office Suite and contact management software applications. Excellent time, organization & priority management skills. Meets or exceeds budgetary controls. Displays enthusiastic leadership and a strong desire to succeed. Maintains a positive and professional demeanor toward residents, visitors, families and co-workers at all times. Must have reliable transportation and driving record must meet the requirements of the Driver Qualifications policy. Ability to work under stress and to function effectively with interruptions. Adheres to all Five Star policies and procedures.
Sales
As part of the MOD Program, mystery shops will periodically be conducted which may involve an assessment of the MOD’s performance and/or audio recordings of telephone conversations that take place during the mystery shop process. It is expected that the Sales Director will participate in this program and will consent to any such audio recordings that are deemed necessary for the success of the program.
Experience/ Training/Education/CertificationBachelor’s degree or courses that establish knowledge of business, sales, motivation, communication and related marketing skills. Minimum of two (2) years of previous sales experience required, preferably in the Senior Living industry with significant level of responsibility and accountability for goal achievement. Experience working with seniors preferred. Valid Driver’s License required. Ability to speak and write effectively to present information, solutions and benefits. Ability to sell effectively and to close transactions. Ability to articulate our products, services, solutions and value to prospects and professional referral partners.
Additional Qualifications:Freedom from illegal use of drugs. Freedom from the use and effects of use of drugs and alcohol in the workplace. Ability to communicate verbally with an excellent comprehension of the English language. Persons who have been found guilty by a court of law of abusing, neglecting, or mistreating individuals in a health care related setting are ineligible for employment in the position.
Physical Demands/Work Environment:
The work environment characteristics described are representative of those a Team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit and stand for extended periods of time. Ability to lift 25 pounds. Ability to see with reasonable acuity and appropriate accommodation, full field of vision and be able to distinguish depth. Ability to move about with reasonable accommodation, reach, turn, twist, touch and bend. Ability to hear normal levels with accommodation and tolerate occasional loud noises.