Reprsntv II Med Office - RO - Dignity Health (California)
**Overview**
Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.
**Responsibilities**
**Position Summary:**
The Medical Office Representative II position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Medical Office Representative II may also perform a variety of other duties including but not limited to:
+ Collecting and updating demographics and insurance information
+ Verification of health plan eligibility
+ Taking complete and accurate messages
+ Scheduling mutually acceptable appointment times utilizing an electronic practice management system
The Medical Office Representative II may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per departmental guidelines.This position may have access to third party credit card information and transaction systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.
**Qualifications**
**Minimum Qualifications:**
+ High school diploma required (or equivalent)
+ Excellent interpersonal, organizational, and customer service skills required
+ Keyboarding skills and the ability to utilize computer equipment and software are required as, is experience with other types of standard office equipment
**Preferred Qualifications:**
+ Six (6) month's experience in an outpatient setting as a Medical Office Receptionist preferredor an equivalent amount of experience in a high-volume customer service role in another industry/environmentor six (6) months of experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
+ Familiarity with an electronic practice management system preferred
+ Experience with multi-line phones/ACD phones preferred
+ Medical terminology preferred
**The ideal candidate will be required to work Saturdays to support the Saturday clinics**
***This position is represented by SEIU-UHW***
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Equal Opportunity
Dignity Health is an Equal Opportunity/ Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please
Dignity Health will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).
External hires must pass a post offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at **(415) 438-5575** and let us know the nature of your request . We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).
Dignity Health participates in E-verify.
**Job ID** _2019-70784_
**Employment Type** _Full Time_
**Department** _Referrals_
**Hours / Pay Period** _80_
**Facility** _Dignity Health Medical Foundation_
**Shift** _Day_
**Location** _Rancho Cordova_
**State/Province** _CA_
**Standard Hours** _Monday-Friday 8 AM to 5 PM_
**Work Schedule** _8 Hour_