Associate – Commercial Operations Support - Moody's Investors Service - San Jose, CA
MIS is undertaking a Transformation Program to expand the capability and effectiveness of its commercial group to better serve its customers and maximize revenues. Reporting to the Manager - Commercial Operations, the associate in this role will be responsible for providing user related support and preparing management reports. This individual will also play a key role in ensuring data quality and integrity within Salesforce.
Purpose of role:Provide support to Global Head of Commercial Group to improve sales performance through better reporting, metrics and controls Support the global Commercial Group by providing user support Responsible for managing marketing campaigns through use of outreach automated tools Manage sales data by performing integration data reconciliation, establishing control checks and routinely performing data quality reviews Support global Commercial Group on ad hoc projects and research
Measured on: Successful implementation of specific initiatives and increase in operational effectiveness.
Key Responsibilities:
Support the global Commercial Operations team by providing user support for all systems in the Commercial ecosystem
Assist with Salesforce and Content Management configuration items alongside MIT
Work on marketing, meeting and seminar campaigns, meetings & seminars management through use of outreach automation tools, i.e. Marketo
Perform data entry in Salesforce and Content Management to assist Relationship Management users
Prepare and update reports & dashboards as required using Content Management, Salesforce and Business Intelligence tools
Manage repository of training user guides and documents
Manage sales data by performing integration data reconciliation, establishing control checks and routinely performing data quality reviews
Assist in implementation of specific initiatives (special/ad-hoc projects) to increase operational effectiveness