Member Service Representative - Aerotek (California)
NEED TO BE IN THE PITTSBURGH AREA!!!!
Description:
Work from home - equipment will be provided.
Shift: 8a-8p availability required. Supporting the State of Illinois and may be uptrained on other projects in the future (some may include city of LA which is 3 hours behind PA) so open availability is crucial.
MUST HAVES:
- Minimum 1 year customer service (prefers inbound, prefers healthcare)
- Excellent communication, solve issues
- Reliability
- Internet access at home (internet speed min of 25 Mbps download and 10 Mbps upload)
Job Description:
-Member Service Representative (MSR answer incoming calls from members to resolve issues, answer product inquiries and program questions, handle complaints, troubleshoot problems and provide information
-Maintain a solid working knowledge of all company services and solutions.
-Tactically support member relationship by providing further insights into specific offerings as it relates to the client
-Understand client business rules and communicate changes to members as necessary
-Understand contractual service level requirements; quality assurance monitors and document performance; address performance variances and participate in defining steps for resolution
-Address and resolve members concerns in the best interest of the Company and the client
-Identify, trouble shoot and resolve member challenges including follow-through to ensure member satisfaction Convert Member cancellation requests to continuation of services (also known as saves)
-Demonstrates and can apply knowledge of products and services provided to members
-Problem-solve and properly execute company/client policies while creating a positive member experience
-Identify and escalate priority issues to appropriate team members
-Complete after call support functions which include the processing of forms and applications, call disposition and resolution reports/logs as well as required clerical processes and interfacing with other departments
- They will be Supporting all state of Illinois employees during there open benefit enrollment period. (Largest Client)
Skills:
data entry, customer service, healthcare medical
Top Skills Details:
csr
data entry
medical insurance
Additional Skills & Qualifications:
Min HS Diploma/GED
internet speed min of 25 Mbps download and 10 Mbps upload
Experience Level:
Entry Level
About Aerotek:
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
* This article was originally published here