Veterinary Hospital Client Service Representative - VCA (California)
Client Service Representative
Welcome to your home away from home! At VCA Elk Grove Animal Hospital, we pride ourselves on having a team that feels like family and an enviroment that is based on support and understanding. We are seeking an experienced Client Service Representative to join our team.
We are an AAHA accredited hospital that has been serving our community for over 50 years. Our patients' health is our top priority and we strive to provide genuine, personal service to our clients. In addition to helping our clients and their pets, we are dedicated to assisting our local Elk Grove Animal Services by sponsoring events, providing medical care to animals in their care, and with our doctors attending vaccine clinics held by the city. We are proud of our community and strongly believe in using our presence to help the city we live in.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. While experience is strongly preferred, we work hard to get new staff up to speed quickly and to teach new skills at every opportunity. The successful candidate will possess a strong passion for animal health, a willingness to learn and grow, and above all, be a strong team player that contributes in every way possible.
Why We Need You
As the face of VCA Elk Grove Animal Hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs. You can also copy the link below into a browser to apply through our internal career site:
https://www.myworkday.com/vca/d/inst/1$9925/9925$149243.htmld
Company Info: VCA Animal Hospitals operates more than 1,000 small animal veterinary hospitals in the U.S., Canada and Japan. The hospitals are staffed by more than 4,500 fully qualified, dedicated and compassionate veterinarians to give pets the very best in medical care, of which over 600 are board certified specialists who are experts in areas such as oncology, cardiology, emergency and critical care, and surgery for animals. VCA Animal Hospitals provides a full range of general practice services to keep pets well and specialized treatments when pets are ill. As part of the Mars Veterinary Health family of brands, VCA is committed to its purpose—A BETTER WORLD FOR PETS®.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
VCA began in 1986 as a privately owned company with one animal hospital. Today, we are the largest family of animal care providers nationwide. Despite unprecedented growth, VCA has never abandoned its devotion to compassionate, comprehensive pet care. Take a look at our open positions throughout the U.S. and Canada! We’re always looking for top notch talent to join the VCA family!
* This article was originally published here