Oracle Senior Support Analyst - SOA - Oracle (California)
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
*Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.*
*Available Locations: (No relocation assistance provided)*
* - Lehi, Utah*
* - Colorado Springs, Colorado*
* - Orlando, Florida*
* - Mississauga, Canada*
* *
Be a member of a top-talented team of professionals who specializein troubleshooting and supporting the most sophisticated technologies and mostviable software available in today's corporate IT environments. Youwill be a primary point of contact for customers; providing technical andfunctional on diverse technical situations and escalated issues.
Resumes/Referrals to: christina.muradian@oracle.com
The team focuses on solving issues involving Service OrientedArchitecture (SOA) and related technologies such as J2EE (Java, EJB, JMS, JavaSecurity, JVM, Performance Tuning; Clustering etc).
*/This position is not eligible for visa sponsorship./*
Responsibilities:
Manage andresolve issues logged by customers (internal and external) on Oracle productsand contribute to proactive support activities according to product supportstrategy and model
Maintainproduct expertise in SOA and related data integration technologies.
Worktowards adopting and contributing to new processes and tools (OWC, diagnosticmethodology, health checks, scripting tools, etc).
Participatein proactive knowledge activities.
Work with developmenton product improvement programs (testing, BETA programs etc) as required.
Operatewithin Oracle business processes and procedures.
Respond andresolve customer issues within key performance Indicator targets
Operate inline with Bug Diagnosis and Escalation/Development Bug guidelines in resolutionof Bug related Service Requests.
*Please note:*
This position will require working in Oracle's local office inUtah, Colorado, or Florida. The base hours are 8:30 a.m. - 5:30 p.m.local time, Monday through Friday. The flexibility to work beyondstandard business hours, to include weekends and holidays, may be required.
Preferred Skills Include:
Technical
4 Years ofexperience in SOA
Hands onexperience in J2EE Server Technologies such as Java, JSP / Servlet, EJB, anyJ2EE Application Server
Experiencein operating systems (Linux, Solaris), networking and database preferred.
Exposure toother Middleware Products such as IDM, Portal, etc. a plus.
Customer Management
Ability tounderstand customer problem and provide technical solution in timely manner
Ability tounderstand customer urgency and sensitivity of problem
StrongVerbal and Written communication skills
Ability tospeak confidently and communicate clearly with customer
StrongAdherence to Process and be process champion
Ability towork well with demanding customer environment and delight customer
( B2B MFT BPEL OSB BPM BAM) | Fusion Apps | Exalogic | Cloud ( PAAS (ICS SOA MFT API Cloud service) )
**Job:** **Support*
**Organization:** **Oracle*
**Title:** *Oracle Senior Support Analyst - SOA*
**Location:** *United States*
**Requisition ID:** *18001JHB*
**Other Locations:** *CA-Canada*