Network Engineer, Customer Support Apps - Google (California)
Minimum qualifications:
* BS degree in an engineering field, or equivalent practical experience.
* Experience supporting global voice and data infrastructure deployments involving IT teams and business units.
Preferred qualifications:
* Experience in vendor management, software and hardware evaluation, selection, deployment and system monitoring tools
* Knowledge of Unix Shell or Perl scripting to automate repetitive tasks.
* Knowledge of voice and data networking infrastructure elements including SIP, MPLS, Load balancers
* Hands-on debugging and troubleshooting skills in various platforms and protocols like TCP/IP and VoIP
* Participation in several network design and deployments across global data centers
Google is proud to boast a network that provides service to millions of Internet users around the world. The Network Engineering team is responsible for operating that network reliably and at scale. As a member of the team, you have a direct impact on design and feature enhancements to keep our systems running smoothly. You also ensure that network operations are safe and efficient by monitoring network performance, coordinating planned maintenance, adjusting hardware components and responding to network connectivity issues. Google's complex network generates a constant stream of challenges which require you to continually be innovative with an evolving set of technologies. Keeping the network reliable ensures that our users stay connected with our suite of applications, products and services.
The Customer Support Apps team designs, develops, deploys and supports in-house and third-party contact center applications sales as well as supports users to improve productivity and customer satisfaction. You will play a major role in planning, designing and deploying new contact center infrastructure across Google’s data centers. You will work with both internal Google teams and external vendors to research, evaluate and implement new solutions.
Google is and always will be an engineering company. We hire people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on millions, if not billions, of users. At Google, engineers not only revolutionize search, they routinely work on massive scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From Google Ads to Chrome, Android to YouTube, Social to Local, Google engineers are changing the world one technological achievement after another.
* Architect, design, deploy and roll out enterprise level contact center and voice systems that will be used to interact with advertisers, consumers and enterprises.
* Coordinate new system deployments working with internal engineering operations teams such as Telecom, Network, Security, Hardware, and Data Center, and external suppliers such as software/hardware manufacturers, and telco/MPLS carriers.
* Lead monitoring and troubleshooting of Google’s contact center voice systems and toll free numbers.
* Develop and deliver presentations to provide internal training on contact center systems.
* Oversee the creation of new processes and tools to support additional requirements on an ongoing basis.