Sales Support Representative - Adidas America (California)

Sales Support Representative

Purpose

Works with outside Sales Representatives to help to co-manage their territories’ business. Is the key internal contact for Reps and customers, executes all requests, and validates embellishment information with cresting operations and external vendors. The Sales Support Representative role is a training ground for those who are passionate and driven to become Outside Sales Reps and are expected to have a strong understanding of our product and the sales process. Is called upon to be a keen problem solver for issues related to product availability, delivery, order management, and is relentless in the pursuit of delivering world-class customer satisfaction.

Key Responsibilities:

+ Focus on goal of delivering every order on-time and in full.

+ Assist in achieving sales target goals within assigned territories.

+ Has career goal of becoming an outside sales representative.

+ Take an active role in sales rep ride-alongs, pre-lines and trade shows, helping to present our product lines to customers.

+ Maintain and improve customer relationships.

+ Process a variety of requests, identify service and sales challenges, and initiate appropriate action to resolve issues.

+ Regular communications with members of customer service, sales, operations, customers and embroidery vendors.

+ Utilize effective oral and written communication skills to identify problems and achieve the best solution with all customers, both external and internal.

+ Contribute to team and company success through regular, ongoing training programs as administered by supervisors, trainers and Human Resources.

+ Ensure 100% on time in full delivery of all time sensitive orders.

+ Support the adidas Golf customer service call center.

+ Performs other related duties and assignments as required.

**Knowledge, Skills and Abilities** :

+ Experience in working with SAP a plus.

+ Strong customer service skills

+ Individuals must work cooperatively and establish positive cross-functional relationships within the organization.

+ Knowledge of Microsoft Office Products, particularly Excel, is essential.

+ Excellent communication, interpersonal and influencing skills are paramount.

+ Detailed oriented

Requisite Education and Experience / Minimum Qualifications:

+ Bachelor’s in a business related field or equivalent experience OR minimum of 2 years Customer Service or Sales-related work experience required

+ Strong written and verbal communication, interpersonal and persuasion skills.

At adidas we have a winning culture. But to win, physical power is not enough. Just like athletes our employees need mental strength in their game. We foster the athlete‘s mindset through a set of behaviors that we want to enable and develop in our people and that are at the core of our unique company culture – the 3Cs: CONFIDENCE, COLLABORATION and CREATIVITY.

+ **CONFIDENCE** allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don’t have all the answers. But we are willing to take risks, we try new things. And if we fail, then this is part of our learning – it helps us improve.

+ **COLLABORATION** . Every elite athlete relies on partners: coaches, teammates, and nutritionists. We, too, know that we are stronger together. Winning as one team takes open and candid dialogue, inclusiveness and trust in each other’s abilities and talents.

+ Being the best sports company in the world takes **CREATIVITY** . No great athlete succeeds by copying their predecessors’ training plans and strategies. We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:** **Sales Support Representative

Brand: adidas

TEAM: Administrative

State: CA

Country/Region: US

Contract Type: Full time

Number: 318309

Date: Apr 27, 2021



* This article was originally published here

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