Receptionist-Medical Practice - Lompoc Valley Medical Center (California)
Position Summary:
• Greets and directs patients and visitors.
• Provides information regarding services and policies.
• Processes telephone communication efficiently and courteously.
• Distributes information accurately and legibly.
• Must work well under stress or tight deadlines.
• Must work well with supervisors, co-workers, patients/residents, family members and visitors.
Position Duties/Responsibility:
• Performs opening and closing duties.
• Check patients in.
• Monitors providers' schedules.
• Collect copayments/patient balances.
• Maintain cash drawers.
• Collect patient's insurance information and distribute necessary patient forms for completion.
• Confirms patient's information is accurate and up-to-date.
• Take accurate messages for medical staff.
• Make necessary outgoing calls, confirming patient appointments, rescheduling appointments, etc.
• Responsible for assuring the front desk and lobby are tidy.
• Provides list to medical staff of missed/cancelled appointments.
• Assists Medical Records Department when necessary.
• Scan patient documents into the medical record.
• Other Duties Assigned by Supervisor.
• LVMC reserves the right to modify the minimum requirements depending on the needs of the organization.
* This article was originally published here
