Sr Service Officer (Branch Team Lead) - Santa Clara - Bank of the West - Santa Clara, CA

Sr Service Officer (Branch Team Lead) - Santa Clara - Bank of the West - Santa Clara, CA
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Sr Service Officer (Branch Team Lead) - Santa Clara
Bank of the West 759 reviews - Santa Clara, CA

Job Description Summary

Provides coaching and direction to front line customer service staff. Assists with accurately processing deposits, transfers, withdraws and other transactions and provides superior customer service.

Essential Job Functions

Assists the Branch Manager in the branch and is Officer-in-Charge in Branch Manager's absence
 Works with Branch Manager to achieve customer service targets
 Performs all customer transactions including sales transactions.
 Has signing authority, overrides, post NFS/pd OD reports, accepts items for collection, end of day CSR activities, Monthly GL Certifications, Certifications and Vault Duties
 Coordinates lobby and line management strategies.
 Performs all customer transactions including less complex sales transactions.
 Supports the selection, hiring and training of Service Bankers
 Creates and achieves sales referral and service goals for self and Service Banker team members Qualifications Education
 High School Diploma or GED Required Work Experience3 yrs SkillsExcellent customer service skills that include good verbal and written communication
 Relationship building, collaboration and teamwork
 Problem Solving skills
 MCCRM, Touchpoint Teller and Systems Traning and new account opening Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.


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759 reviews

Bank of the West is a regional financial services company headquartered in San Francisco with $83.8 billion in assets as of March 31, 2017....

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