Spa Desk Agent - Spanish Peaks Mountain Club (California)
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
Spa Desk Agent
SUMMARY
The Spa Desk Agent will provide spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Major areas of responsibility/ management include, but are not limited to:
+ Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.
+ Provide services to guests in a timely, courteous and proficient manner.
+ Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.
QUALIFICATIONS
+ High school or equivalent education required
+ Minimum 2 -3 years of customer service experience in a hotel or Spa environment
+ Working knowledge of spa services and products
+ Possess basic math skills and have the ability to accurately handle billing
+ Ability to communicate clearly and speak, read, write and understand English eloquently
+ Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur
PREFERRED
+ Prior front desk experience
+ Luxury hotel experience strongly preferred
+ Bachelor’s Degree
PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
In the United States we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodations related to applying for employment at our company, please contact Montage Recruitment Manager at (949) 715-1396 and/or email such as accessibilityrecruitmentmanager@montage.com.
At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.
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