Customer Service Representative - Stanley Acess Technologies (California)
73212BRTitle:Customer Service RepresentativeBusiness:SEF Industrial State/Country/Province:California No. of Positions:1Job Description:SUMMARY
Responsible for the administration of the day-to-day functional operations of a regional warehouse under the direction of the Regional Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
The taking and processing of customer orders via phone, mail, and through sales personnel.
Execute requests for quotation from customers and prospects, according to the Regional Manager's guidelines.
Type, mail or fax as necessary.
Handle effectively the expediting of customer and inventory orders.
Provide total customer satisfaction by promptly and efficiently reacting to customer requirements, while working within established company guidelines.
Distribution responsibilities include: negotiating freight rates and tariffs, routing traffic, tracing shipments, obtaining proof of delivery, and the filing of freight claims.
Analyze, administer, and order inventory for the regional location.
Administration of the regional rental fleet.
Processing customer returns and requests for credit.
Assistance in the resolving of credit problems.
Maintain prompt communication with customers and company personnel.
Contact of outside vendors for services, price, delivery, and the request of issuance of purchase orders for the same.
Ordering of general and shipping supplies.
Administer and analyze daily cycle counting.
Assist in the training of regional operations personnel.
SUPERVISORY RESPONSIBILITIES
Supervises the regional warehouse operations according to and in the absence of the Regional Manager.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus -- the job involves extensive computer work.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. Computer Printers are an example of noise.
Requisition Number:73212BRFunction:Customer Service City:WalnutEEO Statement:All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.Featured Category on SBD Careers:Customer Service
* This article was originally published here