Broker Service Representative I - Anthem, Inc (California)

Description

SHIFT: Day Job

SCHEDULE: Full-time

Primary duties may include, but are not limited to: Responsible for providing operational support and expertise, as well as single point of service support (e.g., phone inquiries) to key Broker contacts (Brokers, General Agents, Agencies, etc.) and Account Management. Primary duties may include, but are not limited to: Servicing brokers on behalf of client accounts with timely and effective response to client service related concerns and issues. Keeps sales teams appraised of service related trends and issues, handles escalations and provides overall support to key broker service related issues and needs. Primarily talks with brokers/agencies by phone. Answers Broker inquiries regarding one of the following areas: Claims, Benefits, Enrollment, and/or Billing. Responds to all types of customer issues and investigates and resolves errors. Coordinates complaint resolution concerning any type of post-sale service issue with appropriate department(s). Coordinates Broker service needs with other departments as required to ensure optimal service and satisfaction. Educate, assists and/or trains Brokers/Agencies on available self-service tools and electronic applications to help support and manage their business. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals and expectations. Requires a HS diploma or equivalent; 1 year related claims/customer service/enrollment and billing experience; or any combination of education and experience, which would provide an equivalent background. AA preferred. Requires strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

AnEqualOpportunityEmployer/Disability/Veteran

REQNUMBER: PS41557



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